Web Privacy Policy
Please find below our Web Privacy Policy. This policy is specifically in respect of the use of this website and only covers personal data and information collected and used by the site.
Additionally, customers of OAK Stockbrokers should refer to our Privacy Statement, also available on this website.
Background
This policy is specifically in respect of the use of this website and only covers personal data and information collected and used by the site.
If you are a customer of OAK Stockbrokers, you should refer to our Privacy Statement, which is available on request.
If you have signed up to receive our newsletter or marketing updates, you will have provided us with consent. A copy of our marketing consent form is available on our website.
OAK Stockbrokers understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website (“our website”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our website. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.
Definitions and Interpretation
In this policy, the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of our website.
“Cookie” means a small text file placed on your computer or device by Our website when you visit certain parts of Our website and/or when you use certain features of Our website. Details of the Cookies used by Our website are set out in section 13, below.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our website. This definition shall, where applicable, incorporate the definitions provided in the [Data Protection Act 1998] OR [EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)]; and
“We/Us/Our” means OAK Stockbrokers, a trading name of GHC Capital Markets Limited. We are registered in England under company number 03113332. Our registered address is:
OAK Stockbrokers
22-30 Horsefair Street
Leicester LEI 5BD
Information About Us
Our website is owned and operated by OAK Stockbrokers Limited.
Our Data Breach Liaison & Reporting Officer can be contacted by email at customerservices@oak-stockbrokers.com, by telephone on 0116 204 5500, or by post at our registered address.
OAK Stockbrokers is a trading name of GHC Capital Markets Limited, registered in England under company 03113332.
GHC Capital Markets Limited is Authorised and Regulated by the Financial Conduct Authority: 152998. We are registered with the Information Commissioner’s Office (ICO) as a data controller.
What Does This Policy Cover?
This Privacy Policy applies only to your use of our website. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.
Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
The right to be informed about our collection and use of personal data.
The right of access to the personal data we hold about you (see section 12).
The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14).
The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6, but if you would like us to delete it sooner, please contact us using the details in section 14).
The right to restrict (i.e. prevent) the processing of your personal data.
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
The right to object to us using your personal data for particular purposes.
Rights with Respect to Automated Decision-making and Profiling
If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14, and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
What Data Do We Collect?
Depending upon your use of our website, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies):
Title
First Name
Last Name
FCA No. – if you are an IFA
Company
Postal Address
Contact information, such as email addresses and telephone numbers
The website collects and stores the following user information about the user’s visit to the website:Date and Time of Visit
URL(s) Viewed
User’s IP Address
User’s Web Browser
User’s Operating System
User’s Device (if detectable)
The website uses Cookies for User Authentication, Accessibility and Personalisation, allowing users to log in to the website (where applicable) to access content, features or functionality and set and remember site preferences when visiting and returning to the website. This includes:
Site Colour Theme: Standard or High Contrast
Site Font Size: Standard or Custom Font Size
Site Session Identifier - Unique reference for the current visit to the website, used to:
a) Allow the User to log in to the website and access its content in a secure manner
b) Personalise the content of the website during the current visit
The website uses Google Analytics and Cookies to collect the following information for statistical analysis of website visitor traffic and analysing user behaviour on the website:
Date and Time of Visit
URL(s) Viewed
User’s IP Address – which is used to detect approximate geographic location
User’s Web Browser
User’s Operating System
User’s Device settings, including:
Device Type Identifiers
Screen Resolution (or Viewport for mobile and tablet devices)
Device Capability, including HTML, CSS, Video, Java and Flash Support, including version numbers
Referring URL - the page the User came from when they arrived on the website, such as from a search engine, online advert or a link on another website
User’s Language and other User input preferences (Keyboard settings and current Date / Time Zone)
User’s Interaction with the Website, including:
Links Clicked
Images Viewed
Mouse movements or other User Interactions (on Touch devices)
Custom data the website has been configured to pass to Google Analytics for reporting purposes, including, but not limited to:
Pay-Per-Click Advertising Information
E-commerce transaction Information
E-commerce product Information
How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security, see below.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
Providing and managing your Account
Providing and managing your access to our website
Personalising and tailoring your experience on our website
Replying to emails from you
Supplying you with emails that you have opted into (you may unsubscribe or opt out at any time by contacting customer services on 0345 607 1914, emailing customerservices@oak-stockbrokers.com or by using the unsubscribe facility where available.
Market Research
Analysing your use of our website to enable us to continually improve our website and your user experience.
With your permission and/or where permitted by law, we may also use your data for marketing purposes, which may include contacting you by email, telephone, and/or post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following basis):
How and Where Do We Store Your Data?
We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).
Data security is very important to Us, and to protect your data, we have taken suitable measures to safeguard and secure data collected through our website.
Steps we take to secure and protect your data include information about your visit to the website, which is stored on servers hosted by ISO 27001-certified UK Tier 3 data centres.
Do We Share Your Data?
We may sometimes contract with third parties to supply services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of our website, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data or any anonymised data that can be combined with other data and used to identify you. We may, from time to time, share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce our business, and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
How Can You Control Your Data?
When you submit personal data via our website, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes, including the ability to opt out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.
Your Right to Withhold Information
You may access our website without providing any data at all. However, to use all features and functions available on our website, you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see the section about Cookies in the paragraph below (Our Use of Cookies).
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. Please contact us for more details by using the contact details below (Contacting Us).
Our Use of Cookies
Our website may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by Us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data are protected and respected at all times.
All Cookies used by and on our website are used in accordance with the current Cookie Law.
Certain features of our website depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that our website may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
Our website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our website is used. This, in turn, enables us to improve our website and the services offered through it. You do not have to allow us to use these Cookies; however, whilst our use of them does not pose any risk to your privacy or your safe use of our website, it does enable us to continually improve our website, making it a better and more useful experience for you.
The analytics service(s) used by our website use Cookies to gather the required information.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also allow you to decide whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time; however, you may lose any information that enables you to access our website more quickly and efficiently, including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and the manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Contacting Us
If you have any questions about our website or this Privacy Policy, please contact us by email at customerservices@oak-stockbrokers.com, by telephone on 0345 607 1914, or by post at our registered address. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as detailed above).
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our website, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.